Posts Tagged ‘Online surveys’

Are you interested in making some extra money through the Internet? If so, paid surveys might just the thing that you have been looking for. Age, experience, and qualifications are no barrier to participation, so there is no reason why you can not join the others who are already earning enough extra income to pay off their smaller bills. Once you know how to get started, you will wonder why you never thought of doing it before.

You may end up spending more time finding legitimate websites offering these opportunities than you will actually setting up your account and starting the work. The best sites will allow you to sign up for your account completely free and will never ask for your bank account numbers or any other type of very personal information.

Make sure you have a valid PayPal account set up first, as that is how most sites will compensate you for your time spent filling out the surveys. Your email address and that Paypal account should be all the personal information you ever give the site.

Once your PayPal account is active, and you have completed your registrations at your chosen survey sites, the next step is to how many surveys you can fill out. You will be asked to give answers to questions about your age, location, background, etc., the answers of which will determine which surveys you qualify to answer. Be honest with these answers as if you are later found out to have given false information, then your account may be suspended.

As for the actual surveys themselves, they can be a wide range of topics, though they will typically be related to products that you have purchased in the past, or ones that might interest you in the future. Different sites may also specialize in different types of surveys, so one may focus on consumer products, another on vacations, and another on health.

Some sites may also offer deals that ask you to sign up for free trials of products or some type of service. You can even earn some money by signing up for email or newsletters from particular websites. These deals do not require that you continue to purchase a product or service or remain a long term subscriber of a website in order to receive your payment.

How much you can expect to make is totally dependent on how much effort you put in. You can make good money consistently so long as you are self motivated and put in the hours. It is not likely that you will get a sizeable sum from completing any one survey, but if you complete a few a day, 5 days a week then the smaller amounts soon add up.

The good thing is that you can do this in addition to other online work, such as writing or Internet marketing. Once you have signed up at the sites, they will email you every time something that might interest you becomes available, so it is not as if you have to waste time continually scouting around for work.

Bear in mind though that it is not really meant to be a full time job, and that it is unlikely that you will be able to make enough to completely support your lifestyle. If you sign up knowing that, and with the mindset that this is extra money rather that necessary money, then you will undoubtedly be happy with your decision.

Find Out More : Make Money Online

The web isn’t just an information superhighway anymore. It’s a surefire path to quick cash – if you know what you’re doing. Check out the tips below from web marketers who know the business inside and out. You may be a quick click away from instant earnings.

Ready, set, search – Look for opportunities that pop up on job websites or do your own searches. Read carefully, and narrow down to four or five areas that look interesting to you. Although we’re trending away from the more concrete offers like taking online surveys, don’t limit yourself. Here are a few hot cash areas we like:

Kenya, like most of Africa, has lagged behind in the technology revolution. We have been highly dependent on the expensive and unreliable satellite for our internet connection. This has made internet penetration in Kenya negligible. The costs of using the internet makes it prohibitive for households and business to access it. Kenya’s internet cyber cafes experienced a boom at this time as Kenyans wanted to use the internet for short periods of time rather than spend a fortune on installation costs and monthly fees. Online businesses were seen as unfeasible due to the high costs.

Anchors are not thrown off boats to hold you in and they are not TV newscasters. They are not even the person in your life that holds you together. An anchor text is a word hi-lited and underlined in blue when you click on it sends you to a new page about that word. It has hidden codes that will not only send the reader to a new page, but also give you credit for sending them there. So you might picture a guy with a remote control shaped like an anchor …. what can you add to help you create a memory? Clicking between famous newscasters?

With this craving for local content in Kenya and with the overwhelming support the government is giving Kenya, it can become the next IT hub for east Africa. The internet penetration is set to increase exponentially which makes specific content that much more lucrative.

Learning new vocabulary is one important piece to beginning to earn the much needed extra retirement income with affiliate marketing. It is also important to find the right sort of training program for you to be able to absorb this new information at your own pace and with your own learning style. With time, patience and a sense of humor the Baby Boomer can learn this interesting business

Resource Author Francisco Rodriguez H.
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Online surveys for money is absolutely a great source of part time income for many of us.Everyone loves to get paid to take surveys.  I can think of no way I’d rather make money than to get paid to take surveys online, especially about interesting things. 

You can make some nice income using online surveys for money.The truth is that you get paid to give honest feedback.

I have always been keen on doing surveys.My all time favourites are those that are from online.I still prefer online surveys as you can do it at your own pace.It was great news that I can get paid to take surveys online.  It is like getting paid to do something you like.

While it is true that you can get paid to take surveys, there are some serious catches that one need to take note of.Just like the old saying that if it is too good to be real then it is.  If you’re researching for ways to get paid to take surveys, you need to be on your guard for scams. 

Most of those online sites you find and say they can connect you up with paid surveys companies are just trying to take your money and run.  I experienced some ridiculous claims about making thousands of dollars a month doing nothing but taking surveys.This cannot be real.One look and you can tell that they are not real.  Do you really think you can retire base on paid survey alone?  However, online paid survey profit for money is real.You can get pay to tell people your opinion.But you cannot depend on this to retire.The income though is probably enough for you to take you family out for some nice meal. More about this at legitimate paid surveys directories.

Why should you bother?

The life blood of any business is good customer service. New customers are important but good customer service will help generate customer loyalty and repeat business. With every satisfied customer your business is likely to go on and secure many more customers through recommendations and if you do not take proper care of your customers there is probably a competitor waiting in the wings that will.

Online customer satisfaction surveys will help you not only identify problem areas but will also demonstrate to your customers that you care and are proactive in looking for ways to improve the service that you provide.

Where to start?

Objective – Before you start creating your survey clarify the objectives of the survey, in that way you will find it easier to decide what are the right questions to ask.

Analysis – Once the survey has been completed consider how you will analyze the answers.

Bare in mind that ‘closed’ questions (where the respondents are asked to choose from a limited number of responses) are easier to analyse than questions that are ‘open’ (where the respondent can reply in anyway they want).

A lot will depend on the volume of respondents, the higher the volume the more important it is to have an easy method of analysing the results.

Opportunity – As well as obtaining valuable market research data keep in mind that customer surveys are also a good way to advertise areas of your service that your customers may not be aware of.

It is important that before you publish the survey that you check that the questions you have asked will provide you with market research data that when analyzed will help you make informed decisions.

Then, from a marketing view point read through the survey, confirm that you have phrased each question so that every opportunity has been taken to promote your business?

The ideal question will perform the following three functions:-

• Market research – provide valuable feedback to help you improve your customer satisfaction levels and in turn your business
• Marketing – promote aspects of your business
• Information/Education – advertise a service that you provide that your customers may not have been unaware of

For example:- Do you find the in-store baby changing facilities useful?

In asking this question the store will hopefully not only receive useful feedback on the baby changing facility but they will also promote the store as being a child-friendly and caring store even to those the customers who do not actually require the facility.

Warts and all – to benefit most from a customer survey you need to avoid the temptation, in any way, of attempting to sugar coat the survey.

A customer satisfaction survey should be designed to identify any problem areas so that they can be fixed; conducting regular customer satisfaction will help prevent complacency and will also give early warning on where you may be losing business to your competitors initiatives.

What to ask?

Although each business is likely to have specific and unique factors that are important in providing good customer services there are common areas that are relevant to all businesses be they a physical store, online internet store or a service industry. The following are some key areas to providing good customer service.

Communication – Are you confident that you make it easy for your customers to contact you?

When a customer telephones is their call answered promptly; are enquiries about products or services handled properly? Good businesses will make every effort to ensure that whatever the customers query it is resolved by the right person, politely, quickly and fairly.

If there are reported problems that cannot be resolvable immediately do you promise to respond in a given time period and do you deliver on your promise?

Use a customer satisfaction survey to ensure that all your staff are considered by your customers to be courteous, helpful and knowledgeable.

Location – Are you doing everything you can to ensure that your customers find it easy to visit you, if a physical store, does it have good access and is it conveniently located?

Making it pleasant, making it easy – For an internet business it is important to ensure that your website is easy to use and aesthetically pleasing.

Physical store or online website, is the store properly laid out, can your customers find what they need and is there sufficient information and help on hand to explain how a particular product works?

The right quality products – You should not only measure the quality of the service that you provide but you should also monitor that the products and services that you market are what the customer wants and closely match their expectations.

Value for money – Cheap or expensive is rarely a good measure, value for money is.

Do your customers associate your business with value for money, if not, why not?

Speed and attention – Regardless of the business most customers will want to be dealt with quickly but attentively.

Are you doing everything to prevent any delays?

Good businesses will try to treat each customer as an individual, does yours? Attention is appreciated but it needs to be followed up with a quick and satisfactory resolution to the query.

Demographics and Specific issues – Take the opportunity to profile your customers, for example their gender, age group and where they live?

The more knowledge you have of your customers the better you will be able to target your business.

Within the survey allow customers to highlight specific problems and provide contact details.

What is next?

Analyze the results once the survey has been completed.

Trends – Identify common and specific areas where the service is failing your customers.

Ask yourself honestly if any criticism that you receive is valid and if there anything that can be done to resolve or minimise the problem?

Training – Are all employees properly trained and do they have sufficient knowledge?

Where customer service training programs have been implemented have they had the desired effect and improved the customer experience?

Follow-up – If a customer who has completed a survey has raised a specific issue ensure that they are contacted and their complaint addressed.

Don’t waste an opportunity to resolve a problem and keep a customer.

Continuously Monitor – Based on the survey results make changes and then re-measure by issuing further surveys.

If you are interested in tracking customer satisfaction and would like to see a sample survey for a store that demonstrates some of the above advice please view the following example that can be used as a customer satisfaction survey template.

Designing surveys is easy; or is it? The truth is that writing surveys is easy but writing effective surveys is more difficult. The following twenty tips will help you write more effective surveys.

1. What is the purpose of the survey?

Surveys are conducted for many reasons. By phrasing the questions and structuring the answers surveys can be used in a multitude of ways and for a variety of reasons. When compiling a survey don’t lose sight of its purpose.

2. Title the survey

The survey title is a golden opportunity to instantly summarise a survey’s objective and encourage respondents to participate. Respondents need to invest time in completing the survey so encourage them that the investment they make will be worthwhile.

3. The length of the survey needs to be as short as possible

Every question that is asked should be asked for a reason. Minimize the questions providing you with ‘nice to know’ information and focus instead on the ‘need to know’ questions.

4. Use plain English, avoid terminology and acronyms, be consistent and ensure that the questions you ask will not result in ambiguous answers

Care must be taken in wording a question. If a question is not clear then there is every chance that respondents may interpret the question differently to that intended by the publisher making any analysis of the data meaningless or at the very least misleading.

5. Avoid questions that are long

Where practical use short sentences. Long questions can cause a respondent to lose concentration and can lead to a higher level of incidents where respondents abandon a survey.

6. Ask one question at a time

Avoid confusing the respondent with a question like ‘Do you like football and tennis?’

7. Avoid influencing the answer

It is important to avoid loading the question. ‘Should irresponsible shop keepers who sell tobacco to minors be prosecuted?’ is likely to have no value.

8. Make sure that the answer format used allows the respondent to answer the question being asked

Ensure that the respondent can answer how they really feel or they may be inclined to abandon the survey. As a last resort consider the benefit of including a “Don’t know”, “No comment” or similar response option.

9. While you are compiling your survey consider how the survey results are going to be analysed when the survey is complete

Appreciate that questions that allow for a free text open ended response is likely to be difficult to score and/or summarised. Consider grouping the answers into groups that will match your analysis requirements. For example “How long have you worked here?” – ‘less than 1 year’, ‘between 1 and 6 years’ and ‘more than 6′.

10. Ensure that the questionnaire flows

Group questions into clear categories as this will make it easier for the participants completing the survey.

11. Target your respondents

You may want to target a specific group, in others a cross section. If you can’t control who responds to your survey consider including questions/answers that will allow you to filter out respondents who don’t fit your target profile.

12. Allow the respondent to expand on their answer or make comments

Allowing respondents to make additional comments will increase their satisfaction level and the comments will also give valuable feedback on the specific questions and/or the survey as a whole. Keep in mind though that for a large sample collection it may be difficult to analyse free text open ended responses.

13. If you are conducting a confidential survey ensure that your pledge for confidentiality is upheld

If you have guaranteed the respondents that the survey is confidential ensure that the individual data is not to be shared with anyone and not used for any other purpose. Confidentiality must be maintained at all times and any identifying information destroyed once the survey has finished.

14. Consider the benefits and disadvantages of allowing respondents to be anonymous or identifiable

If your respondents are to be anonymous then you will be unable to follow up specific complaints or match “pre” or “post” surveys. There are advantages to allowing respondents to remain anonymous for example it would allow respondents to respond without possible peer pressure.

15. Carefully consider the best response format

Maintaining a consistency in the format used for responses is good practice. Keep in mind that when analyzing the data radio buttons are easier to analyze than check boxes that offer the respondent multiple responses. Do not use a check box format if a radio response format would do.

16. Inform the respondent as to the approximate time it will take to complete the survey

If the survey appears to be a stream of never ending questions then respondent drop out can occur. It is good practice to give an indication as to how long the survey is likely to take so the respondents can choose the best time to complete the survey.

17. Advise the respondents of the survey end date

Encourage respondents to complete the survey as soon as possible but advise respondents as to the survey’s end date so that they have the opportunity to schedule the necessary time.

18. Test the survey

Before publishing a live survey publish a small pilot survey to check for questions that are ambiguous or confusing and to ensure that the survey is aesthetically pleasing.

19. Before publishing the survey proof read the survey carefully

Carefully check and then check again that the survey is grammatically correct and makes sense. If possible get someone else to proof read the survey before you publish, if no one else is available then take a break before checking again.

20. Thank the respondent

To complete surveys respondents will need to invest their time and therefore should be thanked either at the end of completing the survey or in a follow up letter. You may even want to consider an incentive such as a reward of some sort.

For more information please visit Survey Galaxy

What are the things you can learn by conducting effective market research?

Know your customers – Market research will help you better understand your customers in a number of ways including demographic information such as their age, gender and geographic spread. The better you know your customer the easier it is to fine tune your product or service towards the target market.

Know your target market – Who exactly are your existing customers and where do they live? Does your product or service appeal to specific age group? Do you know who your potential customers are and where they live?

Know your competition – Market Research will help you measure your service compared to others. What are the strengths and weaknesses of your organization and are you improving in the right areas?

Products and services – Do you have the products or services that people want? Are your products and services value for money? How do your organization’s products and services compare to those of your competitors? If you have a product can you deliver, do you deliver, should you deliver?

Ease of doing business – Do your customers find it easy to deal with you and when they visit your store and/or website do they find what they want? Is there sufficient advice and assistance on hand? Do people find it easy to buy from you? Are your staff properly trained, knowledgeable, helpful and available?

Marketing – Is your marketing reaching the right people and is the marketing message clear and effective. Which of the marketing channels that are available to you are effective and which ones are proving ineffective?

Do the right people understand your marketing message? Does your marketing properly represent your brand? Do you use the right advertising channels? Are you reaching the right people?

With the power of the Internet it is now very easy to conduct market research using one of the many online survey software sites that make conducting surveys and collating good market research intelligence quick, easy and extremely cost effective.

There are many people who still wonder about the possibility of making money through paid surveys. Their uncertainty is completely justified considering the level of paid surveys scams prevalent on the web today . Opportunely, people can still take survey and get compensated without having to pay any form of subscription. Why don’t you relax a bit and read about online survey panel and more here.

Some people have no doubts about the existence and legitimacy of this system but they do not really know how profitable it can really be i.e.they are still not sure if they can quite their jobs to do it full time. Then there are those that swear by it – in fact they claim to make huge sums of money through it. Truth is you cannever really know the right answer until you do it yourself and make a judgment based on your own personal experience.Only one thing is certain from where you are and that is – you don’t have to quit your day job just yet no matter how lucrative the offers seem. You first need to understand until you understand a number of issues about how you can get paid for online surveys.

It is argued by some experts that only 20% of the survey companies pay out 80% of the total revenue/commission in this industry. To put this in another way, it means that from every 100 surveys companies you join, you are most likely to make real money from only 20 of them. The other 80 would just waste your time and even make you less interested in this method of making money.

When you take a survey the payouts can range somewhere between $2 and $100 depending on various factors and should take between 10 to 30 minutes to fill. The wide range is based on the fact that different questionnaires have different requirements and hence their payouts vary.

When it comes to payments most people think only of online surveys for cash.

There are many ways in which you can get paid for taking surveys online and the most common one is cash. Other ways in which you can get paid include contests, some gift certificates, vouchers and discount coupons.

Organizations that implement a change management programme need to be careful that all the predicted efficiencies are not then negated by an abundance of dissatisfied employees suffering from low moral and excessive pressure. The benefits of an organization having a highly motivated workforce can be considerable and the two goals of having employees that are both motivated and productive should not be regarded as being mutually exclusive to one another.

Left unresolved employers run the risk of alienating their employees and events can then cause employee frustrations to explode resulting in employers finding themselves on the back foot, faced with problems that cannot be ignored.

Ideally employers would allocate the time to fully understand the needs of their employees and learn from their experiences of working on the front line, but employers are too often themselves tied up with the day to day task of fighting their own fires.

By automating much of the intelligence gathering process and providing the findings in a format that can be readily analysed online surveys provide employers with an efficient, effective and low cost method to help achieve a pleasant working environment, where staff satisfaction and productivity is high.

Unproductive & dissatisfied

There are many reasons why employees may be dissatisfied with their job and more often than not staff frustration is channelled into a demand for higher salaries and less hours. Managers who tackle these issues head on, making it all about salary and hours, will often find themselves dealing with the symptoms and not the root cause.

It’s not about money

The following are some common barriers to achieving productivity, none of which are likely to be resolved by increasing salaries or reducing hours:-

• Insufficient training
• Out of touch management
• Out of date working methods
• Lack of proper tools and equipment

Increasing salaries is not always a solution to employees’ problems nor as many studies have revealed is it the most important motivator for most employees.

Take the case of a single mother who is juggling a full time job with the need to look after a child. Out of frustration she may demand more money so that she feels that she is able to cope where a better solution, for both her and the business, may be more flexible working hours.

It is about communication

It is in the interests of all companies to encourage good communication. An organization that makes communication between management and personnel difficult, or that takes the view that it is the responsibility for personnel who have a problem to say something, can often deceive themselves into thinking their workforce is content when it is not. It only takes one small problem and one disgruntled employee to feel aggrieved for an entire workforce to develop a destructive ‘them and us’ attitude.

Improving communication

For very small organizations it may be manageable to have regular meetings between the employer and individual employees but for larger companies this would probably prove impractical.

Regular meetings between management and worker representatives are good in theory but can degenerate into talking shops and slowly lose their purpose as the participants from both sides become familiar with one another and the meetings run the risk of being hijacked by the more extreme personalities.

Suggestion boxes can have their value but they can be viewed as token efforts by management as they wait for personnel to highlight a problem.

Newsletters can provide a positive contribution, but their primary function is to inform and not discuss employee issues.

Maintaining the initiative

Conducting employee satisfaction surveys on a regular basis you are able to ask each employee specific questions and present a pro-active management initiative where the whole workforce can be canvassed on various issues. Surveys are able to provide a level playing field between the quieter and more vocal employees.

Consultation should not be seen as a sign of weakness, a confident manager will take counsel from all quarters before making a decision. By issuing a survey the employer is able to keep the initiative and tackle problems from a position of strength as opposed to waiting for problems to manifest and then possibly develop out of proportion.

Small problems left unresolved can lead to a situation where a minor problem might break the camel’s back and the workforce mood change from positive to negative over night.

Quick and easy

For the majority of organizations online surveys represent a proactive and low cost solution. For the majority of organizations where most of the personnel have desktop computers, online surveys are quick to design and deploy direct to the individual.

Where not all of the personal have access to a computer there are various options available that will allow you to accommodate their responses such as providing a shared computer, conducting telephone surveys or as a last resort, a hardcopy survey where the hard-copy responses can be added to those who competed the survey online.

Job satisfaction

There are a number of elements that combined will provide an employee with job satisfaction, from company ethics, working environment, methodology and ethos to having good and effective management. Job satisfaction brings benefits through improved productivity and motivation from a workforce that feels that they are treated as individuals and not a commodity item.

Educate and inform

An often overlooked benefit of online surveys is that they can be used to educate and pass on important information to the workforce, ensuring that the ‘message’ does not become corrupted as it is handed down by the phenomenon of Chinese whispers.

An online survey can explain a difficult situation to the employees and get valuable feedback as to the best solution. It is rare in this situation that the workforce would appear negative; it is more likely they will feel informed and empowered and that might be enough to turn a negative problem into a positive challenge that unites the workforce.

Exit surveys

Exit surveys represent are a good way of making sure that when people leave an organisation they are leaving for the right reasons and not due to reasons that if appreciated earlier could have been addressed and resolved by management. Identifying a problem may not be enough to prevent a person from leaving but it could lead to an unappreciated issue being resolved that may be all that is required to stop other key personnel from also deciding to leave.

Analysing the results

After having consulted with the workforce using an online survey the survey results are available for instant analysis. Common and specific problems can be identified very easily and then brought to the attention of senior management who will then have the chance to address the issues that have been raised.

Summary

Used regularly online surveys represent a simple and productive method of taking the pulse of an organisation and an easy way to establish a two way communication channel between employer and employee with the results providing management with vital, accurate and significant information.

For a Sample Employee Satisfaction Survey:- Employee Satisfaction Survey Template

For a sample Employee Exit survey:- Employee Exit Survey Template

Market research is an essential element of any organization that wants to offer products or services that are focused and well targeted. Business decisions that are based on good intelligence and good market research can minimise risk and pay dividends. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a product or service market research will bring the following benefits:-

• Market research will help you better communicate – Your current customers experiences are a valuable information source, not only will they allow you to gauge how well you currently meet their expectations they can also tell you where you are getting things right and more importantly where you are getting things wrong. By consulting with the customer you not only show them that you care but you remove the guesswork out of customer services.
• Market research helps you identify opportunities – If you are planning to launch a new product and want to know how people will react then market research will help, not only in predicting how well the product will be received, but also by testing the marketing message to see if that needs to be adjusted.
• Market research will minimise risk – Market research can identifying what is needed for a new service and product and ensure that the development of a product matches demand.
• Market research creates benchmarks and helps you measure your progress – You need to be able to measure so that you can ensure that your organization is always improving. Early research can identify where improvements need to be made to a new service or where there are flaws in a product, by conducting regular market research it will identify if improvements are being made and, if positive, will in turn help motivate a development team.

Market research brings considerable benefits and it is perhaps surprising how few organizations invest sufficient resources to enable them to gather good intelligence that will help them improve their business. Many may think that market research takes too much time and effort but that is just not the case anymore as through the power of the Internet online survey software is readily available and vital market research data can now be gathered in a quick, simple and cost effective manner.